The Voice Management Portal offers ways to forward calls even if the geographic site is down due to flood, fire, hurricane, or other disaster.

Hunt Group

When you select a hunt group, there is a Call Forward Not Reachable section on the right hand side.

  1. In the Broadsoft Portal, select the desired Group, then Services and then Hunt Groups
  2. Select the Hunt Group you want to update from the list and click to edit.
  3. Select Profile from the main screen to enter the Hunt Group profile.
  4. In the box labeled Not Reachable Settings, enter the number or extension you want to forward the calls to in the event of a not-reachable or offline condition (when none of the Assigned Users are capable of receiving a call due to being off-network)
  5. Save at the bottom with the OK button and the not-reachable routing takes effect right away.

Note: You can place an extension or a ten digit number in the "Forward when offline" field.
Note: This forwarding will not be followed until an offline or not-reachable event occurs.

Phone Extension

An individual can set up not-reachable options, as well.  This will trigger when a call is sent to that extension and there is no device on network to take the call. By default, this will go to voicemail.

  1. In the Broadsoft Portal, look for the User in the Users section of the main screen.
  2. Select the User you want to update and click to edit.
  3. Select the Call Forwarding No-Answer section.
  4. Put a valid extension or ten digit number in the field below Call Forward No-Answer.
  5. Save with OK and this becomes effective right away, as long as Call Forwarding No-Answer is turned ON.

Note: This forwarding will not be followed until an offline or not-reachable event occurs.

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