Step 1 - Create the new VM box

  1. Log into the user portal http://portal.vitelity.net
  2. Go to the My Products and Services menu on the left side of the screen
  3. Choose My Numbers
  4. Choose Voicemail
  5. Click on New VM Account
  6. Fill in the appropriate details and select Create

Step 2 - Assign VM to a DID

  1. Go to the My Products and Services menu on the left side of the screen
  2. Choose My Numbers, click on Action menu
  3. Choose Voicemail, choose a new vm box
  4. Choose the number of rings before reaching voicemail
  5. Click Save

Step 3 - Access VM settings

  1. Go to My Products and Services menu on the left side of the screen
  2. Choose My Numbers
  3. Choose Voicemail
  4. Click the link View Instructions
  5. Click on Help checking voicemail via the telephone
  6. Follow steps listed here to access voicemail box
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