If you have call recording configured on your seat, the client provides options to control your call recording.

Once you are on an active call, click the More menu in the toolbar. If call recording is set to Selectively Record Calls, then Start Recording will be the only option in the menu. Click Start Recording to begin recording this call.

Once recording has started, the menu changes to Pause Recording. This allows you to pause a recording when you are about to collect sensitive information. When you are ready to begin recording again, choose Resume Recording from the menu.

While recording is active, a red dot will appear to the left of the call duration. Recording will end when the call is over.

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