Failure Name

Reason

Recommended Solution

BUSY

This error means we

received a busy signal from your server or device

CALL_REJECTED

This error usually means

your server or device

rejected our call.

CANCEL

Call is cancelled. The dial

command reached its

number, but the caller hung up before the caller picked up

CHANUNAVAIL

This error usually means

your server or device is not currently registered to our servers.

Please make sure you are registered to the correct inbound server

for your account as per the configuration samples found on the

support page within the user portal and that you have selected the

correct routing method for your DID(s) on the DIDs page. If you are

aware of this error and are purposely having calls fail to utilize our

failover feature, please disregard this message

CONGESTION

This error usually means

your server or device does not recognize the number being dialed.

If using asterisk, make sure you have the correct inbound context

specified on your inbound trunk and that you have correctly added

an inbound route/extension logic for this DID

NO_ANSWER

This error means we

attempted to route the call to your server, but received no answer

NO_USER_RESPONSE

This error means we

attempted to route the call to your server, but received no answer

NORMAL_CIRCUIT_CONGESTION

This error usually means

your server or device does not recognize the number being dialed.

If using asterisk, make sure you have the correct inbound context

specified on your inbound trunk and that you have correctly added

an inbound route/extension logic for this DID

ORIGINATOR_CANCEL

Call is cancelled. The dial

command reached its

number, but the caller hung up before the caller picked up

Over the channel Limit

This call failure could have been the result of various issues. The failure cause could be Post Dialed Delay,

Ring back, and or channel

limitations.

Please contact Voyant if you have further concerns regarding this

failed call. If this DID is assigned to a Virtual PRI you may order

more channels within the Order section of the customer user portal.

Otherwise please contact our customer support department to

have this limit raised.

Please Note: DID numbers with the Unlimited Local DID rate plan may only receive 4 simultaneous inbound calls; Unfortunately, this

limit cannot be increased. However, per request we can convert the

number to the PPM (Pay Per Minute) rate plan which does not have

this channel restriction. If you no longer wish to receive these emails, you may disable this feature within the My Account section of the customer user portal.

REQUESTED_CHAN_UNAVAIL

This error usually means

your server or device is not currently registered to our servers.

Please make sure you are registered to the correct inbound server

for your account as per the configuration samples found on the

support page within the user portal and that you have selected the

correct routing method for your DID(s) on the DIDs page. If you are

aware of this error and are purposely having calls fail to utilize our

failover feature, please disregard this message

UNKNOWN

An unknown error has

occurred

Please open a trouble ticket within the user portal for further

assistance

USER_BUSY

This error means we

received a busy signal from your server or device

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