Unified Messaging in the Customer Administration Portal
Unified Messaging in the Customer Administration Portal
Setting up Voicemail to Email
Written by Bill Balvanz Updated over a week ago
Log into the Customer Administration Portal
Go to Locations > All Locations
Find the extension you wish to edit
Press the edit icon on the right hand side
Go to Messaging Tab
Scroll down to Unified Messaging
Turn the switch from Use Unified Messaging to Forward to Email if you want to ONLY receive emails
Keep the switch on Use Unified Messaging to use both the phone voice portal and have an option to receive an email
Confirm the email address in the "Email will be sent to" field IF you have selected Forward to Email
Enter the preferred email address in the "Forward a copy of this email to" field and turn it on IF you want a copy sent there, or if you have selected Use Unified Messaging