Adding Contacts From Your Directory
When you first login, your Contact list will be empty. By adding contacts, you can quickly see their status, call them or have a quick chat with them.
To add contacts, click the directory icon on the left side, and the list will change to a directory listing of all numbers or users in your company.
To add someone as a contact, control-click or right-click on that contact and choose Add to Contacts.
As a privacy feature, adding another user to your contacts sends that user an invite request. Your contact will show as Pending until the user accepts your invitation.
When the user accepts your invitation, you will be able to see their presence status.
Adding Your Own Contacts
You can also add contacts that are not in the company directory. To add a new contact, click the + sign in the profile box.
A new tab will expand letting you create a new contact for anyone you call frequently.
External contacts you add will not show presence information.